Tracked

Privacy Policy

Last updated: April 5, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Important: This policy covers comprehensive data collection including health and fitness data, detailed usage analytics, and sharing with multiple third-party service providers. Please read this policy carefully as it contains important information about your rights and our data practices.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Application means the software program provided by the Company downloaded by You on any electronic device, named Tracked

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tracked Training Platform Inc.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: British Columbia, Canada

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual, including but not limited to contact information, health and fitness data, usage patterns, and device information.

  • Health Data refers to fitness, wellness, and nutrition information including workout performance, body measurements, step counts, health surveys, progress photos, exercise videos, food and meal logs, calorie and macronutrient intake, micronutrient data, water intake, dietary preferences, allergen information, and barcode scan history that may reveal information about your physical condition, health status, or dietary habits.

  • Service refers to the Application or the Website or both.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to Tracked, accessible from https://tracked.gg

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Contact Information: Email address, first name, last name, phone number, username

  • Demographic Information: Date of birth, gender, height, city, country, locale preferences

  • Health and Fitness Data: Bodyweight measurements, daily step counts, workout performance data (sets, reps, weights, rest periods), exercise form videos, progress photos, fitness assessments and surveys

  • Nutrition and Dietary Data: Food and meal logs, calorie and macronutrient intake, micronutrient tracking data, water intake, nutrition goals and targets, custom recipes, meal templates, favorite and recent foods, food photos, barcode scan history, dietary preferences, and allergen information

  • Wellness Surveys: Readiness assessments (energy, mood, sleep quality, muscle soreness, stress levels), session feedback (satisfaction, progress, motivation, enjoyment, intensity ratings)

  • Behavioral Analytics: App usage patterns, feature interactions, workout creation and modification behaviors, social sharing activities, subscription and payment behaviors

  • Device and Technical Data: Device identifiers, push notification tokens, app performance metrics, error reports, crash data, and diagnostic information

  • Settings and Preferences: App configuration settings, notification preferences, marketing communication preferences, privacy settings

  • Usage Data and other diagnostic data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Health Data from Device Integrations

With your explicit permission, we integrate with device health platforms to collect fitness and wellness data:

  • Apple HealthKit (iOS): We request read-only access to:
    • Daily step counts
    • Body weight measurements
    • Workout data and active energy
  • Google Health Connect (Android): We request read-only access to:
    • Step count data
    • Body weight measurements
    • Exercise sessions and active calories

How We Use Health Data: Health data collected through HealthKit and Health Connect is used to:

  • Track your fitness progress and display step counts in the app
  • Monitor body weight trends and correlate with workout performance
  • Provide personalized workout recommendations based on your activity levels
  • Generate progress reports and insights for you and your coach (if applicable)

Storage and Retention: Health data from HealthKit and Health Connect is:

  • Stored securely on our servers with encryption at rest and in transit
  • Associated with your user account and retained as long as your account is active
  • Retained for 7 years after account deletion for health data retention compliance, or deleted immediately upon your request
  • Shared only with your assigned coaches (if applicable) and never sold to third parties

Your Control and Consent: This health data is considered special category personal data under GDPR and is processed based on your explicit consent. You have full control:

  • You can withdraw consent and revoke access at any time through your device settings (iOS Settings > Health > Data Access & Devices or Android Settings > Health Connect > App permissions)
  • Revoking access will prevent future data collection but will not automatically delete previously collected data
  • To delete previously collected health data, contact privacy@tracked.gg or use the in-app data deletion feature
  • We only request read permissions—we never write data back to HealthKit or Health Connect

Information from Third-Party Authentication Services

The Company allows You to create an account and log in to use the Service through the following Third-party Authentication Services:

  • Google OAuth
  • Apple Sign-In

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

  • Pictures and other information from your Device's camera and photo library
  • Barcode data scanned through your Device's camera for food nutrition lookup and logging
  • Food photos captured for meal logging and nutrition tracking

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

Barcode Scanning: When you scan a food barcode, the barcode data (UPC/EAN code) is used to look up nutritional information from our food database. The barcode itself is not permanently stored, but the resulting food log entry and its nutritional data are stored as part of your nutrition tracking data.

You can enable or disable access to this information at any time, through Your Device settings.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

AI-Powered Features and Data Processing

Our Service includes AI-powered features that process your fitness data to provide personalized recommendations and guidance. This section explains how your data is used by these features.

On-Device AI Processing (Set Predictions)

Our set prediction feature uses on-device AI to suggest optimal weights, repetitions, and intensity for your workouts:

  • Data Used: Historical workout data (sets, reps, weights, rest periods), wellness surveys (energy, mood, sleep, soreness, stress), bodyweight measurements, daily step counts, exercise metadata, and session timing
  • Processing Location: All prediction calculations occur locally on your device. Your workout data is not transmitted to external servers for prediction generation.
  • Data Retention: Prediction calibration settings are stored locally on your device and synced to your account for cross-device consistency

AI Assistant (Cloud-Based Processing)

The AI Assistant feature is powered by Anthropic's Claude AI and involves transmission of your data to external servers:

  • Data Transmitted: When you use the AI Assistant, the following data may be sent to Anthropic: workout history and performance data, body measurements and progress, exercise details and preferences, nutrition logs and dietary data, wellness survey responses, session feedback, and your conversation with the AI
  • Purpose: To provide personalized fitness guidance, answer questions about your training, help create workout programs, and analyze your progress
  • Third-Party Processing: Anthropic processes this data according to their privacy policy. We maintain data processing agreements with Anthropic that include confidentiality and security requirements
  • Data Retention by Anthropic: Anthropic may retain conversation data according to their data retention policies. We recommend reviewing Anthropic's privacy policy at anthropic.com/privacy
  • Opt-Out: The AI Assistant is an optional feature. You can use the app without enabling this feature, and no data will be transmitted to Anthropic

Discord Bot

The Tracked Discord Bot provides AI-powered fitness assistance within Discord servers. When you interact with the bot, the following data processing occurs:

  • Data Collected: Your Discord user ID, linked Tracked account ID, message content when you @mention the bot, and images you attach. When you @mention the bot, up to 10 recent channel messages (including messages from other users) are also collected to provide conversational context.
  • Third-Party Processing: Channel messages and images collected during @mentions are transmitted to Anthropic (Claude AI) for processing. Anthropic processes this data according to their privacy policy.
  • Data Retention: Conversation context is held in memory for up to 1 hour to support follow-up questions, after which it is automatically deleted. Channel messages are not permanently stored by Tracked beyond this window.
  • Slash Command Data: When you use slash commands (e.g., /exercises, /session, /steps, /nutrients), your linked Tracked account data is queried and displayed in Discord. This data is not stored separately by the bot.
  • Other Users' Data: When the bot is @mentioned, recent messages from other users in the channel may be included in the context sent to AI. Server administrators should inform members that AI processing occurs when the bot is mentioned.
  • Opt-Out: You can avoid AI processing of your messages by not @mentioning the bot. Slash commands do not send channel messages to AI. You can unlink your account at any time using the /unlink command.

Prediction Feedback Analysis

When you provide feedback on set predictions (thumbs up/down with optional comments):

  • Data Collected: Your feedback rating, optional text message, the predictions shown, exercise context, and historical performance summary
  • Processing: This feedback is sent to our servers where it may be analyzed using AI to determine calibration adjustments that improve future prediction accuracy
  • Purpose: To personalize predictions to your individual performance patterns and preferences

Your Control Over AI Features

  • AI Assistant: You can choose not to use the AI Assistant feature. When disabled, no data is sent to Anthropic.
  • Set Predictions: You can disable set predictions in your app settings. When disabled, no prediction data is collected or processed.
  • Feedback: Providing prediction feedback is optional. You can use predictions without submitting feedback.
  • Data Deletion: You can request deletion of all AI-related data, including prediction calibration and feedback history, by contacting privacy@tracked.gg

Third-Party Service Providers

We work with various third-party service providers to deliver, improve, and analyze our Service. These providers may have access to your Personal Data as necessary to perform their functions, but are not permitted to use it for other purposes.

Analytics and Monitoring Services

  • PostHog: Behavioral analytics and product insights (US-based). Collects user interactions, feature usage, and performance data with user identification.
  • Sentry: Error tracking and performance monitoring (US-based). Collects crash reports, error logs, and app performance data including device information.

Payment and Subscription Services

  • Stripe: Payment processing for web subscriptions (US-based). Processes payment information, billing data, and usage metrics.
  • RevenueCat: Mobile subscription management (US-based). Handles iOS and Android subscription data and payment processing.

Cloud Infrastructure and Storage

  • Amazon Web Services (AWS): Cloud storage and processing (US/EU regions). Stores media files, processes images and videos, and handles data backups.
  • Neon: PostgreSQL database hosting (US-based). Stores application and user data.
  • Vercel: Web application hosting (US-based). Hosts our websites and web applications.
  • Railway: Service hosting (US-based). Hosts our API services and microservices.

Communication Services

  • Resend: Email delivery service (US-based). Sends transactional emails, notifications, and marketing communications.
  • Expo Push Notifications: Mobile push notification delivery (US-based). Sends push notifications to mobile devices.

AI and Machine Learning Services

  • Anthropic (Claude AI): Conversational AI service (US-based). Powers the AI Assistant feature, enabling personalized fitness guidance and data analysis. When you use the AI Assistant, your fitness data may be transmitted to Anthropic for processing. Anthropic processes this data according to their privacy policy and does not use your data to train their models without explicit consent.

International Data Transfers

Your Personal Data may be transferred to and processed in countries outside of your residence, including the United States. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses with service providers
  • Adequacy decisions where applicable
  • Service provider certifications and compliance programs

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With Coaches and Clients: If you are a client, your assigned coaches can access your workout data, nutrition logs, meal entries, progress photos, health surveys, session feedback, and performance metrics as necessary to provide coaching services. If you are a coach, your clients can see workout programs, nutrition plans, and guidance you create for them. You control the extent of data sharing through your privacy settings.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Data Retention Periods

We retain different types of data for different periods based on the purpose of collection and legal requirements:

  • Account Data: Retained until you delete your account, plus 30 days for backup and recovery purposes
  • Workout and Fitness Data: Retained for 7 years after account deletion to comply with health data retention standards, or until you request deletion
  • Nutrition and Dietary Data: Food logs, meal entries, nutrition goals, custom recipes, and related dietary data are retained for 7 years after account deletion (same as health data), or until you request deletion
  • Analytics and Usage Data: Retained for maximum 2 years, with aggregated anonymous data retained longer for product improvement
  • Error Logs and Diagnostic Data: Retained for 1 year maximum
  • Payment and Billing Data: Retained as required by applicable tax and accounting laws (typically 7 years)
  • Marketing Data: Retained until you unsubscribe or withdraw consent, plus 3 years for compliance purposes

When coaching relationships end, the Coach's access to your current data and ongoing tracking is immediately revoked. Historical coaching data (such as workout programs created for you) may be retained in our systems per the retention periods above, but the Coach will no longer have access to view or interact with your data through the platform.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Your Privacy Rights and Controls

Depending on your location, you may have the following rights regarding your Personal Data:

Access and Portability Rights

  • Right to Access: Request a copy of all Personal Data we hold about you
  • Data Portability: Receive your data in a structured, machine-readable format (JSON export available)
  • Information Rights: Understand how your data is processed, stored, and shared

Correction and Deletion Rights

  • Right to Rectification: Correct inaccurate or incomplete Personal Data
  • Right to Erasure: Request deletion of your Personal Data, including from third-party services
  • Right to Restrict Processing: Limit how we use your data in certain circumstances

Consent and Objection Rights

  • Withdraw Consent: Revoke consent for health data processing, analytics tracking, or marketing communications
  • Object to Processing: Object to data processing for direct marketing, analytics, or other purposes
  • Opt-out Rights: Disable analytics tracking, marketing emails, or specific data sharing

How to Exercise Your Rights

You can exercise these rights through:

  • App Settings: Access privacy controls, data export, and deletion options directly in the app
  • Email Request: Contact privacy@tracked.gg with your specific request
  • Response Time: We respond to requests within 30 days (or 1 month under GDPR)

Important: Some data may be retained if we have a legal obligation or lawful basis to do so. When you request data deletion, we coordinate with third-party services to ensure comprehensive data removal, though some cached or backup data may persist temporarily.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Data Security Measures

We implement comprehensive security measures to protect your Personal Data, particularly given the sensitive nature of health and fitness information:

  • Encryption: Data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption
  • Access Controls: Strict authentication and authorization controls limit data access to authorized personnel only
  • Monitoring: Continuous security monitoring and error tracking through Sentry for threat detection
  • Infrastructure Security: Cloud infrastructure hosted on secure, compliant platforms (AWS, Vercel, Railway)
  • Regular Audits: Periodic security assessments and vulnerability testing

Data Breach Notification: In the unlikely event of a security incident affecting your Personal Data, we will notify you and relevant authorities within 72 hours as required by applicable law.

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

Children's Privacy and Age Restrictions

Age Restriction: Our Service is intended for users who are at least 18 years of age. We do not knowingly collect Personal Data from anyone under 18. By using the Service, you represent and warrant that you are at least 18 years old.

If you are a parent or guardian and believe your child under 18 has provided us with Personal Data, please contact us immediately at privacy@tracked.gg. We will promptly investigate and delete any improperly collected information.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your Personal Data on the following legal bases under the General Data Protection Regulation (GDPR):

  • Contract Performance (Article 6(1)(b)): We process your account data, workout data, and nutrition data as necessary to provide the Service you have contracted for, including delivering workout programs, tracking progress, and facilitating coaching relationships.
  • Consent (Article 6(1)(a) and Article 9(2)(a)): We process your health data (a special category under Article 9) based on your explicit consent, which you provide when creating an account and enabling health data features. You may withdraw this consent at any time by contacting privacy@tracked.gg or through your account settings. Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.
  • Legitimate Interest (Article 6(1)(f)): We process usage data, analytics data, and diagnostic data based on our legitimate interests in maintaining, improving, and securing the Service, preventing fraud, and understanding how users interact with the platform. You may object to this processing by contacting us.
  • Legal Obligation (Article 6(1)(c)): We may process certain data to comply with legal obligations, such as tax reporting, responding to valid legal requests, and data retention requirements.

Data Processing Agreements

We maintain Data Processing Agreements (DPAs) with all sub-processors who handle your Personal Data on our behalf, as required under GDPR Article 28. These DPAs include obligations regarding data security, confidentiality, data breach notification, and restrictions on further sub-processing. A list of our current sub-processors and their purposes is provided in the Third-Party Service Providers section above.

Cookie Consent

In compliance with the GDPR and ePrivacy Directive, we obtain your consent before placing non-essential cookies on your device. When you first visit our website, a cookie consent banner will allow you to accept or reject non-essential cookies. Essential cookies required for the basic functioning of the Service do not require consent but are disclosed in the cookie section above. You can modify your cookie preferences at any time through your browser settings or our cookie consent tool.

Canadian Privacy Law Compliance (PIPEDA/PIPA)

Tracked Training Platform Inc. is a Canadian company headquartered in British Columbia. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and the Personal Information Protection Act (PIPA) of British Columbia.

PIPEDA Fair Information Principles

Our data practices are guided by the ten PIPEDA fair information principles:

  • Accountability: We are responsible for Personal Data under our control. Our Privacy Officer (privacy@tracked.gg) is accountable for our compliance with these principles.
  • Identifying Purposes: We identify the purposes for which we collect Personal Data at or before the time of collection, as described in this Privacy Policy.
  • Consent: We obtain meaningful consent for the collection, use, and disclosure of Personal Data, except where exempted by law. For sensitive health data, we obtain explicit consent.
  • Limiting Collection: We limit the collection of Personal Data to what is necessary for the identified purposes.
  • Limiting Use, Disclosure, and Retention: Personal Data is used and disclosed only for the purposes for which it was collected, except with consent or as required by law. Data is retained only as long as necessary.
  • Accuracy: We take reasonable steps to ensure Personal Data is accurate, complete, and up-to-date. You can update your data through your account settings.
  • Safeguards: We protect Personal Data with security safeguards appropriate to the sensitivity of the information, as described in the Data Security Measures section.
  • Openness: This Privacy Policy makes our data practices readily available and understandable.
  • Individual Access: Upon request, you can access the Personal Data we hold about you and challenge its accuracy.
  • Challenging Compliance: You may challenge our compliance with these principles by contacting our Privacy Officer at privacy@tracked.gg. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

Canadian Anti-Spam Legislation (CASL)

We comply with the Canadian Anti-Spam Legislation (CASL) for all commercial electronic messages. We only send marketing communications with your express consent or where implied consent exists under CASL. Every marketing email includes an unsubscribe mechanism, and we honor unsubscribe requests within 10 business days as required by CASL.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Your California Privacy Rights

  • Right to Know: You have the right to request disclosure of the categories and specific pieces of Personal Data we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share your data.
  • Right to Delete: You have the right to request deletion of your Personal Data, subject to certain exceptions (such as legal retention obligations).
  • Right to Correct: You have the right to request correction of inaccurate Personal Data.
  • Right to Opt-Out of Sale/Sharing: We do not sell your Personal Data. We do not share your Personal Data for cross-context behavioral advertising as defined under CPRA.
  • Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive Personal Data (including health data) to purposes necessary for providing the Service.
  • Non-Discrimination: We will not discriminate against you for exercising any of these rights.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of Personal Information as defined by the CCPA:

  • Identifiers: Name, email address, username, device identifiers, IP address
  • Personal Information (Cal. Civ. Code 1798.80): Name, physical characteristics (height, weight), phone number
  • Protected Classification Characteristics: Age, gender
  • Commercial Information: Subscription records, purchase history
  • Internet or Network Activity: App usage data, browsing history on our Service, interaction with features
  • Geolocation Data: City, country, timezone
  • Sensory Data: Progress photos, exercise videos, food photos
  • Sensitive Personal Information: Health data (fitness metrics, body measurements, nutrition data, wellness surveys), precise geolocation (if enabled)
  • Inferences: Fitness trends, workout preferences, dietary patterns derived from the above

How to Exercise Your California Rights

To exercise your California privacy rights, contact us at privacy@tracked.gg or call 604-505-9772. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. We will respond to verifiable consumer requests within 45 days.

Do Not Sell or Share My Personal Information

We do not sell your Personal Data, and we do not share your Personal Data for cross-context behavioral advertising. We share data with service providers only as necessary to operate the Service, as described in this Privacy Policy.

Affiliate and Referral Tracking

We operate affiliate and referral programs that involve additional data collection:

  • Referral Cookies: When you arrive at our Service through an affiliate or referral link, we place a cookie on your device to track the referral source. This cookie is used solely to attribute your signup to the referring affiliate and calculate commissions.
  • Data Collected: Referral code, referring URL, timestamp of referral click, and conversion data (whether you created an account or subscribed)
  • Retention: Affiliate tracking cookies expire after 90 days. Referral attribution data is retained for the duration of the affiliate program or as required for commission calculations and tax reporting.
  • Sharing: We share conversion data (not your Personal Data) with affiliates to verify referrals and calculate commissions. Affiliates do not receive your name, email, or other identifying information.

Progress Photos and Sensitive Media

Progress photos and body measurement images are classified as sensitive Personal Data and receive additional protections:

  • Encryption: Progress photos are encrypted at rest using AES-256 encryption and in transit using TLS 1.2+
  • Access Control: Access is restricted to you and your assigned Coach (if applicable). When a coaching relationship ends, the Coach's access to your progress photos is immediately revoked.
  • Storage: Progress photos are stored on secure AWS infrastructure with access logging enabled
  • Deletion: You can delete individual progress photos at any time through the app. Upon account deletion, all progress photos are permanently deleted within 30 days.
  • Prohibited Use: Coaches and other platform users are prohibited from downloading, redistributing, or sharing your progress photos outside the platform. Violations will result in account termination.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Subscription Management and Payments

Our Service offers subscription plans that are processed and managed through the Apple App Store and Google Play Store ("App Stores"). When you purchase a subscription:

  • The payment processing is handled entirely by the respective App Store, and we do not collect or store your payment information

  • Your subscription will automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period

  • You can manage your subscription, including cancellation and auto-renewal settings, through your App Store account settings

  • The App Stores may collect additional information as outlined in their respective privacy policies

Web Subscriptions: If you subscribe through our website, payment processing is handled by Stripe. Stripe collects and processes your payment information (credit card number, billing address) directly. We do not store your full payment card details on our servers. Stripe processes this data according to their privacy policy and PCI-DSS compliance standards.

Contact Us and Privacy Officer

For privacy-related questions, data requests, or concerns about this Privacy Policy, contact us:

  • Privacy Officer: privacy@tracked.gg (for data requests, privacy concerns, GDPR inquiries)

  • General Support: support@tracked.gg

  • Phone: 604-505-9772

  • Mailing Address: Tracked Training Platform Inc., Vancouver, British Columbia, Canada V3N 4M3

Response Commitment: We respond to privacy inquiries within 30 days and data subject requests within the timeframes required by applicable law.

If you are not satisfied with our response to your privacy concern, you may file a complaint with your local data protection authority.